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Terms and Conditions

General

GST
A 10% GST is applicable on all goods if purchased in Australia. All prices on this website are GST Inclusive.

Quotations
All quotations are valid for 30 days, unless otherwise stipulated or previously withdrawn. A quotation is not to be seen as an obligation, but rather an invitation to business. No contractual relationship exists until a purchase order or payment is received.

Our aim is to supply you with an accurate estimate. If any unforeseen issues relating to: materials, labour, dimensions, installation dates, supplier delays or hire requirements arise, you will be notified of these changes, before further work continues.

Lead Times
Our ordinary lead time on orders is 3-5 working days, however, this is only a guide and may vary without warning, due to speciality orders, supplier shortages, courier issues, or excessive ordering. If you have any queries or require your order by a certain date, do not hesitate to contact our sales staff.

Freight
A freight charge, plus GST, will apply to all goods needing to be delivered; this will be quoted by a Sales Representative. Alternatively, if you have an account with your own freight company, we can arrange to have it picked up by them. We will require a charge account number for this option.

Order Cancellations/Changes
The customer shall at no time cancel/change the whole or part of any order placed, without Ozi Hub’s prior approval. If the cancellation/change is approved, Ozi Hub has the right to charge the customer for expenses incurred in the preparation of works during the production of the purchase order. Custom manufactured or specially purchased goods are unable to be cancelled.

Uncollected Goods
If goods are not collected within 6 months, Ozihub reserves the right to dispose of them without further notice.

Customer Types

Account Customers
All account customers must supply a Purchase Order # before work commences. Phone orders will only commence after a Purchase Order # has been supplied. If a commercial account has been established, payment is due 30 days after the net end of month of the invoice date. Failure to do so will result in a per month penalty rate, until it is paid. Continued failure will result in the cancellation of account. Please see terms and conditions stipulated in the account application form, for further details on the working of a commercial account.

Non- Account Customers
Customers without a commercial account must pay for goods in full at time of order. Manufacture and shipment of goods will not commence until payment has been received. Account application forms can be requested by emailing our accounts department at accounts(at)ozihub.com. Returning a completed account application form does not automatically mean an account has been set up. Please allow up to 30 days for reviewal by our accounts department, afterwards which they will notify you of the reached decision.

Payment Methods

Credit Card
We accept VISA and MasterCard ONLY, however, a 3% credit card surcharge does apply.

Direct Deposit
Customers are able to directly deposit payment for goods into our bank account; however, orders will not be processed until funds are cleared. Our bank details are listed on the base of our invoices.

Cash
Cash payment is available to customers purchasing goods in-store.

Cheques
Cheques will not be accepted without prior arrangement.

Return of Goods

Change of Mind Returns
In order for a return of products to be considered by Ozi Hub, the following conditions must be met:
1. All products returned must be in the original packaging, and in re-saleable conditions.The inspection of goods and resultant decision will be at the sole discretion of Ozi hub. 

2. The original receipt and eftpos slip must be provided.

3. Goods must be returned within 7 days.

Please note that:

Delivery Charges for orders will not be refunded
Custom manufactured or specially purchased goods are unable to be refunded.  
A restocking fee of $15 or 15% of the item totals (whichever is greater) applies.

Incorrect Goods Received
If you have received incorrect items or if goods are missing, please notify Ozi hub within 24 hours of receiving the goods and we will work with you to rectify the issue.

Faulty Goods
If goods purchased are either faulty or damaged, we can offer a full refund, replacement goods, in-store credit or repair. All faulty or damaged goods claims must be within 48 hours of receipt of goods. The goods must be in acceptable condition, and accompanied by proof of purchase for claims to be accepted.

If you have an queries regarding any of these Terms and Conditions, please contact one of our staff today.

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